Reference

Privacy Policy at merdekatoto wap

We keep your account details, payment information and personal data secure and private.

Data encrypted end-to-endDANA, OVO, GoPay, QRIS protectedAccount access on your terms
merdekatoto wap Privacy Policy at merdekatoto wap
REACH US ANYTIME

Contact Us About Your Privacy

We want you to feel confident about how your data is handled. If you have questions about what we collect, how we use it, or want to request access to your personal information, our support team is ready to help you through any channel that works best.

Team online

Live Chat

Open the chat bubble in your account lobby. Our team responds within a few minutes during service hours to answer privacy questions and process your requests.

Email Support

Send a privacy inquiry to our support inbox. Include your account username and a clear description of what you need, and we'll respond within one business day.

In-Account Messaging

Log in, head to Settings, then Messages. Open a new support ticket and mark it as Privacy-Related so it reaches the right team immediately.

HOW WE SAFEGUARD

Your Data Security and Rights

We encrypt your account information using industry-standard protocols and keep your payment data separate from your gaming history.

Encryption Standard

All account logins and payment transfers use 256-bit encryption. When you deposit via DANA, OVO, GoPay or QRIS, your transaction ID is logged but payment credentials stay with the provider, never stored on our servers.

Account Access Control

You control your login details and two-factor authentication settings from the Security tab in your account. We ask for verification before allowing withdrawals from a new payment method to prevent unauthorised transfers.

Cookie Management

We use cookies to keep you logged in and remember your game preferences. You can manage cookie settings in your browser or disable them entirely, though faster page loads on your next login require them.

Data Retention

Account activity logs stay for two years for fraud prevention. Withdrawal details are kept for one year to comply with payment reconciliation. Deleted accounts are anonymised after 90 days.

Your Access Rights

You can request a copy of all personal data we hold about you in a portable format. Submit this request through support and we'll prepare your data download within five business days, at no charge.

Privacy Officer Contact

For formal data requests or complaints about our privacy practices, email our Privacy Officer directly. Include your account username and describe your concern; we'll investigate and respond within seven days.

Privacy Policy FAQs

We collect your full name, email address, phone number, date of birth and bank or e-wallet details for deposits and withdrawals. We also collect your IP address and device type for security and fraud detection. Players in Surabaya and Bandung provide the same information; collection doesn't depend on location within Indonesia.

Your payment credentials never reach our servers. When you choose DANA, OVO, GoPay or QRIS at checkout, you enter your details directly with the payment provider. We only receive a transaction confirmation. Your account stores the payment method nickname you gave it, not the actual credentials.

Yes. Log into your account, go to Settings > Privacy, and click 'Download My Data' to receive your personal information in a portable file. To delete your account entirely, open a support ticket and select Account Deletion; we'll anonymise your data after 90 days.

We use cookies to remember your login state and language preference so you don't have to set them up every visit. You can disable cookies in your browser settings, but you may need to log in each time and some features may load more slowly without them.

We keep your game history and account activity logs for two years to help investigate disputes and prevent fraud. Withdrawal records are kept for one year for payment reconciliation with our bank partners. Once your account is deleted, we retain anonymised logs only.

Change your password immediately and enable two-factor authentication in Security Settings. Then open a support ticket or use live chat to report the issue; our team will review your account for unauthorised access and help you recover it if needed.

We share data only with payment processors (DANA, OVO, GoPay, QRIS operators), fraud-detection services and our bank partners for withdrawal verification. We never sell your personal data. Where local law permits, we may share anonymised play statistics with game studios to improve their titles.